Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information You Provide

• •Name, email address, phone number
• •Company name, job title, industry
• •Payment and billing information (processed securely via Stripe)
• •Content you submit through forms, chats, or AI interactions
• •Voice recordings (when using voice AI features)

1.2 Automatically Collected Information

• •IP address, browser type, device information
• •Usage data, page views, time spent on pages
• •Cookies and similar tracking technologies
• •Referral sources and navigation paths

1.3 Third-Party Information

We may receive information from third-party services you integrate with our platform, such as CRM systems, calendar applications, communication platforms, and analytics providers.

2. How We Use Your Information

We use collected information for the following purposes:

• •To provide, operate, and improve our AI automation services
• •To process transactions, subscriptions, and payments
• •To train, fine-tune, and optimize AI models and workflows
• •To communicate with you regarding services, updates, and support
• •To send marketing communications (with your consent)
• •To analyze usage patterns and improve user experience
• •To comply with legal obligations and enforce our Terms & Conditions
• •To prevent fraud, abuse, and security threats

3. AI Processing & Data Training

As an AI-powered service, we use your data and interactions to improve our AI systems. This includes:

• •Training and fine-tuning AI models based on interactions
• •Analyzing conversation patterns to enhance response quality
• •Creating aggregated, anonymized datasets for model improvement
• •Testing and validating AI performance metrics

We implement privacy-preserving techniques and may anonymize or pseudonymize data used for training purposes. Where required by contract or law, we will not use your data for AI training without explicit consent.

4. Information Sharing & Disclosure

We may share your information with:

4.1 Service Providers

• •Cloud hosting providers (e.g., AWS, Azure, Google Cloud)
• •AI and machine learning platforms (e.g., OpenAI, Microsoft Azure AI)
• •Payment processors (e.g., Stripe)
• •Communication services (e.g., Twilio, Vapi.ai)
• •Analytics and monitoring tools

4.2 Legal & Compliance

We may disclose information when required by law, legal process, litigation, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• •Encryption of data in transit (TLS/SSL) and at rest
• •Secure authentication and access controls
• •Regular security audits and vulnerability assessments
• •Limited employee access to personal data on a need-to-know basis

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required, we will securely delete or anonymize it, unless retention is required by law or for legitimate business purposes.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content.

Types of cookies we use:

• •Essential Cookies: Required for website functionality
• •Analytics Cookies: Help us understand how users interact with our site
• •Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings, but disabling cookies may limit website functionality.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have the following rights:

• •Access: Request a copy of the personal data we hold about you
• •Correction: Request corrections to inaccurate or incomplete data
• •Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
• •Objection: Object to processing of your data for certain purposes
• •Portability: Request transfer of your data to another service provider
• •Withdraw Consent: Withdraw consent for marketing communications or data processing

To exercise these rights, please contact us at privacy@ahmadai.ai

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United Arab Emirates, United States, and other jurisdictions where our service providers operate.

We implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We will notify you of material changes by posting the updated policy on our website or through other communication channels. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: